Terms & Conditions
Last updated: 1 April 2025
These Terms and Conditions ("Terms") govern your use of the Marketing 4 Afro Hair website (www.marketing4afrohair.co.uk) and any services provided by Marketing 4 Afro Hair ("we," "us," or "our"). Please read them carefully. By using our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms.
1. About Us
Marketing 4 Afro Hair is a specialist digital marketing agency providing services exclusively to Afro hair salons, locticians, braiders, and Black beauty businesses across the United Kingdom. We are registered in England and Wales. Our registered address and company number will be supplied upon request or on any formal invoice.
Contact: hello@marketing4afrohair.co.uk
2. Services
We provide a range of specialist digital marketing services to qualifying Afro hair and Black beauty businesses. Our current service offerings include, but are not limited to: Local SEO, Google Business Profile optimisation, missed call recovery automation, AI voice agent implementation, review generation, social media management, website design and build, paid social advertising, email and SMS marketing, brand identity, content creation, and analytics and reporting.
Specific services, deliverables, timelines, fees, and any performance commitments are agreed and documented in an individual Service Agreement or Statement of Work, which is separate from these Terms. In the event of any conflict between these Terms and a Service Agreement, the Service Agreement shall prevail in respect of the specific matter in conflict.
3. Enquiries and Strategy Calls
Submitting an enquiry form or booking a strategy call via our website does not constitute a binding agreement to engage our services. Strategy calls are provided free of charge and without obligation to either party. We reserve the right to decline to work with any business at our absolute discretion. Any engagement of paid services requires a separate written Service Agreement signed by an authorised representative of both parties.
4. Website Use
You may use our website for lawful purposes only. You must not:
- Use our website in any manner that could damage, disable, or impair its functionality or availability
- Attempt to gain unauthorised access to any part of our website or its related systems
- Transmit any unsolicited commercial communications
- Use the website in a fraudulent, harmful, or unlawful manner
- Attempt to scrape, copy, or republish content from our website without our express written permission
We reserve the right to restrict or terminate access to our website at any time without notice.
5. Intellectual Property
All content on this website — including text, copy, graphics, logos, icons, images, design, and layout — is the property of Marketing 4 Afro Hair or its content licensors and is protected by UK and international copyright, trademark, and other intellectual property law.
You may not reproduce, modify, distribute, display, or otherwise use any content from our website without our prior express written consent.
Work product and deliverables created by us on behalf of a client under a Service Agreement (such as website copy, social media content, and brand assets) shall transfer to the client upon receipt of full payment for those deliverables, unless the Service Agreement specifies otherwise. Our methodologies, systems, processes, and proprietary frameworks remain our exclusive intellectual property at all times.
6. Confidentiality
Both parties agree to hold in strict confidence any proprietary or commercially sensitive information disclosed by the other party in connection with the engagement ("Confidential Information"). Neither party shall disclose Confidential Information to any third party without the other's prior written consent, except where required by law or regulation. This obligation shall survive the termination of any Service Agreement for a period of two years.
Confidential Information does not include information that: (a) is or becomes publicly known through no breach of this clause; (b) was already known to the receiving party prior to disclosure; or (c) is independently developed by the receiving party without reference to the disclosing party's information.
7. Payment Terms
All fees for ongoing retainer services are invoiced monthly in advance unless otherwise agreed in the Service Agreement. One-off project fees are invoiced as specified in the relevant Service Agreement (typically a percentage on commencement and the balance on delivery or completion).
Invoices are due for payment within 14 days of the invoice date, unless a different payment period is specified in the Service Agreement. We accept payment by bank transfer (BACS). Payment details will be included on each invoice.
Late payment: We reserve the right to charge statutory interest on overdue invoices in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, at 8% above the Bank of England base rate. Persistent late payment may result in suspension of services without notice.
8. Cancellation and Termination
Ongoing retainer services: Either party may terminate ongoing services by giving 30 days' written notice to the other party. Notice must be given in writing by email to the contact address specified in the relevant Service Agreement. Fees accrued or paid up to the end of the notice period are non-refundable.
Project-based work: Cancellation of a project after commencement may result in partial fees being payable for work completed to date, as specified in the Service Agreement.
Immediate termination: We reserve the right to terminate services with immediate effect, without notice or refund, if a client: breaches any material provision of these Terms or a Service Agreement; provides false or misleading information; behaves in a manner that is abusive, discriminatory, or harmful to our team; or instructs us to carry out activities that may be unlawful, harmful, or contrary to platform terms of service.
9. Results and Performance
Digital marketing results are influenced by many external factors outside our control, including (without limitation): search engine algorithm updates, competitor activity, market conditions, platform changes, and client actions that affect the delivery of services.
We do not guarantee specific ranking positions, traffic volumes, review counts, follower growth, booking volumes, or revenue outcomes unless these are expressly stated as guaranteed deliverables in a signed Service Agreement.
We will carry out all services with reasonable care and skill consistent with good industry practice, and will communicate proactively where factors outside our control are materially affecting results.
10. Limitation of Liability
Nothing in these Terms excludes or limits our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability which cannot be excluded or limited under applicable law.
Subject to the above, our total aggregate liability to you for any claim or series of related claims arising out of or in connection with these Terms or any Service Agreement shall not exceed the total fees paid by you to us in the three calendar months immediately preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, special, or incidental loss, including loss of profits, loss of business, or loss of revenue, even if we have been advised of the possibility of such losses.
11. Client Responsibilities
Clients engaging our services agree to:
- Provide accurate, complete, and up-to-date information necessary for us to deliver the agreed services
- Respond to requests for information, approval, or materials within agreed timelines (typically 3–5 business days unless otherwise specified)
- Provide timely access to required third-party platforms, accounts, and tools (e.g. Google Business Profile, social media accounts, website CMS)
- Ensure that any content, imagery, or information provided to us does not infringe any third-party rights and complies with applicable law
- Notify us promptly of any material changes to their business (such as change of address, service offering, or trading name) that may affect the delivery of services
We accept no liability for delays or underperformance resulting from a client's failure to meet these responsibilities.
12. Third-Party Platforms and Services
Some of our services involve the use of third-party platforms, tools, and services (including, without limitation, Google, Meta, TikTok, Fresha, Treatwell, Booksy, and various automation platforms). We have no control over the terms, availability, or functionality of these platforms. We are not responsible for any loss or disruption arising from changes to third-party platform terms, algorithms, or availability.
Where we use third-party tools on your behalf, we will inform you of any material costs associated with those tools that are not included in our fees.
13. Data Protection
We process personal data in accordance with our Privacy Policy, available at privacy.html. By engaging our services or submitting an enquiry, you consent to your personal data being processed as described in our Privacy Policy. Both parties agree to comply with all applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, in respect of any personal data shared or processed in connection with the services.
14. Governing Law and Disputes
These Terms and any disputes arising from or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
Before initiating formal legal proceedings, both parties agree to attempt to resolve any dispute in good faith through direct communication over a reasonable period (not less than 30 days from the date of written notice of the dispute).
15. Changes to These Terms
We may update these Terms at any time. The revised version will be posted on our website with an updated "last updated" date. Material changes will be notified to active clients by email. Continued use of our website or services following notification of changes constitutes your acceptance of the updated Terms.
16. Entire Agreement
These Terms, together with any applicable Service Agreement or Statement of Work, constitute the entire agreement between the parties relating to the subject matter herein and supersede all prior agreements, representations, and understandings.
17. Contact
For questions about these Terms and Conditions, or to raise a concern, please contact us at:
Email: hello@marketing4afrohair.co.uk
Company: Marketing 4 Afro Hair, registered in England and Wales