Terms & Conditions

1. About M4 Plumbers Near Me

M4 Plumbers Near Me Ltd ("we", "us", "our") is a UK-registered digital marketing company specialising exclusively in services for the plumbing and heating trade. Our registered address and full company details are available upon request.

By using our website or engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.

2. Our Services

We provide digital marketing services including, but not limited to: local SEO, Google Business Profile optimisation, pay-per-click advertising management, website design and development, content marketing, review generation management, and brand strategy.

All services are provided subject to a separate written service agreement or proposal presented to you before any work commences. These Terms and Conditions apply alongside any such agreement. In the event of conflict, the terms of your service agreement take precedence.

We reserve the right to decline, suspend, or terminate services where our policies are breached, where we are unable to fulfil our obligations to a satisfactory standard, or where the continuation of services would be unlawful.

3. Payment Terms

Unless otherwise agreed in writing, fees are payable monthly in advance. Invoices are issued at the beginning of each billing cycle and are due within 14 days of issue.

We reserve the right to pause or suspend services where payment remains outstanding for more than 14 days beyond the due date. Reinstatement of paused services may be subject to an administrative fee.

All fees are quoted exclusive of VAT unless explicitly stated otherwise. VAT is charged at the current UK standard rate where applicable.

We do not charge setup fees on any standard service package. Any one-off project costs (such as website builds) will be agreed and confirmed in writing before work commences.

4. Cancellation Policy

Our standard ongoing services operate on a monthly rolling basis. You may cancel at any time by providing a minimum of 30 days' written notice, submitted to hello@m4plumbersnearme.com.

For projects with a defined scope and minimum commitment period (such as website builds or fixed-term campaign packages), the terms of the relevant project agreement take precedence over this general cancellation policy.

No refunds are issued for any portion of a billing period already paid, except where M4 Plumbers Near Me has materially breached its obligations under the service agreement.

5. Intellectual Property

All intellectual property created by M4 Plumbers Near Me on your behalf — including website designs, written content, ad copy, strategic documentation, and creative assets — remains the property of M4 Plumbers Near Me until full payment for those deliverables has been received.

Upon receipt of full payment, ownership of deliverables specifically created for your business transfers to you. We retain the right to use anonymised, non-commercially sensitive examples of our work in our portfolio and marketing materials, unless you request otherwise in writing.

The M4 Plumbers Near Me brand, name, logo, and website content are our exclusive intellectual property. They may not be reproduced, adapted, or used without prior written permission.

6. Limitation of Liability

We cannot guarantee specific outcomes including search ranking positions, lead volumes, conversion rates, or revenue growth. Digital marketing necessarily involves third-party platforms — including Google, Meta, and other services — whose policies, algorithms, and technical behaviour are outside our direct control.

To the maximum extent permitted by applicable law, our total aggregate liability in respect of any claim arising out of or in connection with our services shall not exceed the total fees paid by you to M4 Plumbers Near Me in the three months immediately preceding the event giving rise to the claim.

We shall not be liable for any indirect, consequential, special, or punitive loss or damage, including but not limited to loss of profit, loss of revenue, loss of data, loss of contracts, or loss of business opportunity.

7. Confidentiality

Both parties agree to treat all confidential information — including business plans, customer data, pricing structures, campaign strategies, and proprietary systems — as strictly confidential and to not disclose it to any third party without prior written consent from the disclosing party.

This confidentiality obligation applies during the term of the business relationship and for a period of two years following its conclusion.

8. Data and Privacy

M4 Plumbers Near Me is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please refer to our Privacy Policy for full details of how we collect, use, store, and protect your personal data.

By submitting an enquiry form, entering into a service agreement, or otherwise providing us with your contact details, you consent to us processing your personal data for the purposes of delivering our services and communicating with you regarding your account.

9. Website Use

This website is intended for use by UK plumbing business owners, heating engineers, and individuals seeking digital marketing services for the plumbing trade. You must not use this website for any unlawful purpose or in any way that causes, or is reasonably likely to cause, this website or access to it to be interrupted, damaged, or impaired in any way.

We reserve the right to modify, update, or withdraw any part of this website at any time without prior notice. We accept no liability for any loss or damage arising from the temporary or permanent unavailability of this website.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any dispute arising from these Terms and Conditions, or from our services, shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms and Conditions, or wish to raise a concern, please contact us:

• Email: hello@m4plumbersnearme.com
• Company: M4 Plumbers Near Me Ltd, United Kingdom
• Subject line: Please include "Terms Enquiry" for faster routing.

We aim to respond to all written enquiries within two business days.